1. What services does FassCargo Inc provide?
We offer a full range of logistics and courier services, including domestic and international shipping, freight and cargo solutions, warehousing, returns management, and customs clearance. Our services are designed to streamline your supply chain and ensure your shipments arrive safely and on time.
2. How can I track my shipment?
Once your shipment is booked, you will receive a tracking number via email or SMS. You can use this number on our website or mobile app to track your shipment in real-time.
3. How long does delivery take?
Delivery times vary depending on the service type, destination, and customs processes. Express shipments are generally faster, while international deliveries may take longer. You will receive an estimated delivery time when booking your shipment.
4. How can I request a refund or cancel a shipment?
To request a refund or cancel a shipment, contact our support team within 7 business days of the issue via support@fasscargo.com. Include your tracking number and payment reference. Refunds are processed according to our Refund and Returns Policy.
5. How do you handle damaged or lost shipments?
If your shipment is lost or damaged while in our care, please contact us immediately. We investigate each case thoroughly and work with you to resolve the issue, including compensation if applicable, based on our terms and shipping agreements.
6. Do you offer customs clearance services?
Yes, we provide customs clearance assistance for international shipments. Our team ensures all documentation and regulatory requirements are met, helping your shipment reach its destination smoothly and quickly.
7. What payment methods do you accept?
We accept various payment methods including credit/debit cards, bank transfers, and approved online payment platforms. Payment options may vary depending on your location and shipment type.
8. Is my personal information safe with FassCargo Inc?
Absolutely. We take data privacy and security very seriously. All personal and business information is protected using industry-standard security measures. Please review our Privacy Policy for more details.
9. How can I contact FassCargo Inc for support?
You can reach our support team via:
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Email: support@fasscargo.com
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Phone:
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Address: Mecidiyeköy Yolu Caddesi No:12, 34387 Şişli / İstanbul, Turkey
Our customer service hours are Monday–Friday, 9:00 AM – 6:00 PM (GMT+3).
10. How can I protect myself from fraud?
Be cautious of emails, websites, or downloads claiming to be from FassCargo Inc. Always verify the source before sharing sensitive information. Report suspicious activity to fraud@fasscargo.com. For more guidance, refer to our Fraud Awareness Notice.
